Contact Us
Last updated
Write to hello@onlineflashcardmaker.com. We're a small team, so replies can take a few days, but we read everything.
Reporting a problem
Helpful details to include:
- What you were doing (for example, printing double-sided on Letter paper, or importing an .apkg file).
- What you expected and what happened instead.
- Your browser and device (for example, Chrome on Windows, or Safari on iPhone).
- For print issues: your printer model, the flip edge you chose, and whether the print dialog was set to Actual size / 100%.
Please don't send your whole deck unless we ask. If a specific file won't import, a small sample that shows the problem is ideal. Remember that your decks are stored only on your device, so we can't look them up.
Before you write
Some answers may already be on the site:
Lost decks
We can't recover decks for you, because we never have a copy. If you've cleared browser data, check whether you have a backup JSON file or an old share link; either one can be imported again.